We are confident that you will be delighted with your purchase. In the event that you are not satisfied for any reason, simply return your purchase to us for an exchange or refund of the purchase price. If we have made a mistake, we'll also refund the delivery charges. PLEASE NOTE - Some of our larger items such as goals, mats etc are MADE TO ORDER. Due to this we cannot accept returns unless they are deemed faulty. All these products have been clearly marked so you can make an informed decision about whether you should go ahead with a purchase.

Exchange/Refund Policy
Should you wish to return an item for a refund or exchange, please try do so within 28 days. Unless faulty, goods must be returned in a saleable condition.

When returning goods please remember to include a copy of your receipt. If this is not possible, make sure that you include your name, address and a telephone number (daytime) inside the package and please do not forget to tell us if you want a replacement or a refund. We will only refund the delivery cost if we have despatched damaged or incorrect goods. There is no charge for returning goods for refund. Goods returned for exchange will be charged at a flat fee of £5.00 inc VAT per return and will automatically be charged to your credit card. This policy does not affect your statutory rights.

You will be responsible for any returned goods until they reach us. Please make sure that you get proof of postage and that the method of delivery requires a signature as in the event of a lost package we will not be able to accept responsibility unless a signature can be supplied. This policy does not affect your statutory rights.

Returning Faulty Goods
In the unfortunate event that you receive a faulty item please return the item to us - clearly stating the fault - and include your name, address and order number if possible. Once we have received your goods back our returns team will investigate the fault and advise what we intend to do. Most faulty goods will be replaced however on rare occasions they may be repaired. Should we not be able to find a fault we will contact you for clarification.

ALL GOODS SHOULD BE RETURNED TO US AT:
Returns Department
Sports Warehouse
24-26 Coburg Street
Edinburgh
EH6 6HB
Tel: 0800 783 5011

Reaching Us and the Complaints Procedure
Should you have a problem our aim is to deal with it fairly and efficiently. We will do this by monitoring all complaints throughout all stages. We aim to make our internal complaints policy:-

Easily accessible and well publicised
Simple to understand with established time limits for action
Fair with full objective investigation procedures
Effective in addressing all the points of the issue, and providing appropriate redress
If you feel you have a complaint then please contact our Customer Services Department by e-mail sales@sportswarehouse.co.uk or by using any of the means detailed on our contact page

You will be informed within 2 working days of our reply to your complaint. We will explain what actions we intend to take to resolve your complaint.