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Whilst all efforts are made to ensure the accuracy of descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur Sports Warehouse cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Returns, Exchanges and Refunds
Sports Warehouse returns policy has been set up to keep costs down and to make the process as easy for you as possible. If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in the original packaging, in all original boxes, and be received back in a state that can be described ‘as new’.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Sports Warehouse will not be held responsible for items lost or damaged in transit.
All shipping back to Sports Warehouse is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. If an item is returned out with this period Sports Warehouse reserve the right to charge up to 15% restocking fee or after extended periods refuse a refund and return the goods at the customer’s expense. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.
If you are returning items for exchange please be aware that a second delivery charge may apply (even if the order was initially delivered on our free of charge service).
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Sports warehouse immediately, this will be given special priority and you can expect to receive the correct item within 72 hours.
We try to make the delivery process as simple as possible and are able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 2 pm the next working day will be considered the first working day for delivery. In the case of bank holidays and over the Christmas period, please allow an extra two working days. We aim to deliver within 3-5 working days but sometimes due to high order volume certain in sales periods please allow 6 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
Orders are generally sent out via Parcel Force and will need a signature if you are not present a card will be left to advise you to pick up your goods from the local sorting office/post office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Sports Warehouse uses industry standard practices to safeguard the confidentiality of your personally identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
- To send you newsletters and details of offers and promotions in which we believe you will be interested.
- To improve the content design and layout of the website.
- To understand the interest and buying behaviour of our registered users.
- To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Sports Warehouse and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Sports Warehouse) you accept these conditions. Please read them carefully, Sports Warehouse controls and operates this site from its offices in the UK. The laws of Scotland, England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.
All content included on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Sports Warehouse or their partners and are protected by international copyright laws. License and Site Access
Sports Warehouse grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings, descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Sports Warehouse.
Sports Warehouse and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Sports Warehouse that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT.
Please review our other policies posted on this site. These policies also govern your visit to Sports Warehouse